Introduction

1. At Scrapcart (INOJO INTERIM MANAGEMENT LLP), we deeply value your privacy and are committed to providing clear, transparent guidelines on how we responsibly collect, store, use, and protect your personal information and it is important for you to review this privacy policy.
2. By "personal information," we mean details uniquely associated with you, ensuring personalized services, identification, and interactions. Encrypted information is excluded from personal information as it cannot be linked to an individual.
3. We collect personal information from you when you use www.SCRAPCART.com or its related websites and services ("Site") (including, without limitation, when you buy and sell items or when you telephone or email our customer support team). By sharing your personal information with us, you allow us to enhance your experience through thoughtful processing, always in accordance with this policy.
4. We continuously improve our privacy practices and encourage you to review Privacy Policy updates regularly. Any changes in the Privacy Policy will take effect upon posting on the Site. Your continued use of the Site will constitute your express consent to us continuing to process your personal information in accordance with the terms of our revised privacy policy.
5. We recommend you check the Site periodically to stay informed about updates on our Privacy Policy that further prioritize your privacy and security.

Our privacy policy covers the following topics:

1. Collection of your personal information
2. Use of your personal information
3. Respectful use of your and other users’ personal information
4. Accessing, reviewing, and amending your personal information
5. Third-party website links
6. Cookies
7. Anti-spam and spoof email measures
8. Protecting your personal information
9. How to contact us with privacy questions

Collection of your personal information

1. To create a tailored and secure experience, we may request personal details such as your name, company name, email address, date of birth, phone number or other identifying information when you use our Site. Additionally, in order for us to verify your identity, we may need to request from you valid proof of identification (e.g. in the form of a copy of your Aadhar, passport, resident’s ID card and/or driver’s license).
2. We will collect transactional information based on your activities using the Site (such as buying and selling items) to help us improve our services and provide personalized support.
3. Please note that we may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)) to analyze user trends and improve the administration of the Site for a seamless user experience. Additionally, we may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access the Site.
4. Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the Site to learn from your insights to continually advance our offerings. Aggregated personal information for statistical purposes is always encrypted to ensure your privacy.

Use of your personal information

We share customer information only as described below and with SCRAPCART.com and its directly related entities.

1. Your personal information empowers us to deliver services, provide support, enhance features, and share updates tailored to your preferences. We use your personal information to provide services and customer support to you; to measure and improve our services for you; to prevent fraudulent activities; troubleshoot your problems; deliver new features; provide you with promotional emails and verify information you give us with third parties.
2. We may share information only as required to comply with legal obligations or protect our users and services. Rest assured, this is always done with the utmost care and in line with privacy standards. Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled to do so by a court order or similar legal procedures; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss; to report suspected illegal activity or to investigate a possible violation of our User Agreement and other agreements; or protect the rights, property, or safety of Scrapcart, our users or others.
3. In the rare event of a business transition, your information helps ensure seamless continuity of services. In the event of a sale of www.SCRAPCART.com, your personal information may be disclosed to any potential purchaser for the purposes of the continued provision of the Site or otherwise in relation to any such sale. We may share your personal information with our other group companies for the purposes outlined in this privacy policy. This contact information will be the personal information provided by you to us on registration and, as a result, should always be kept up-to-date.
4. Additionally, information relating to items you are buying or selling will be displayed on the Site. This information can include details of your user ID, feedback ratings and associated comments relating to your use of the Site. Otherwise, we will only disclose your personal information to a third party with your express permission.
5. We do not sell or rent your personal information in the normal course of doing business. Our primary focus is protecting your data and using it to serve you better. We will only share your personal information with third parties in accordance with this privacy policy.
6. We share updates and promotions designed to enrich your experience. Opting out of these communications is simple and always available. By registering on or using the Site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the Site. If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site.
7. We value your feedback and may showcase your positive experiences to inspire others in our community. We do use the positive feedback made by you about the Site for marketing purposes and by making such feedback you expressly consent to our using such them for marketing purposes.

Respectful use of your and other users’ personal information

1. Scrapcart encourages respectful and responsible interactions among users, fostering a trustworthy community. Site members may need to share personal information (including financial information) with each other to complete transactions on the Site. You are expected to respect, always, the privacy of other Site members.
2. This privacy policy does not cover your release of your personal information to another Site member. While we ensure robust privacy measures, we recommend you to understand the policies of other users, Site members or parties with whom you are transacting prior to sharing any of your personal information.
3. You agree to use any personal information received from another Site member in relation to a transaction on the Site solely in relation to such transaction and shall not use the information received from another Site member for any other purposes (except with the express consent of the other Site member).
4. You acknowledge and agree that you shall use personal information received from another Site member in accordance with all applicable laws and solely for its intended purpose, ensuring mutual respect.

Accessing, reviewing and amending your personal information

1. Scrapcart empowers you to easily access, review, and update your information through the "My Account" section. Our support team is also ready to assist with any changes or clarifications. If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the My Account section on the Site or, alternatively, by contacting our customer support team. The "Customer Support" link at the top of each Site webpage contains our customer support email and phone details.
2. Your information is securely retained for compliance, technical support, and to protect against fraud, ensuring a safe experience for all users. Please note that we shall retain your personal information during and following the end of your use of the Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.

Third party website links

Our Site may contain links to other platforms to provide added value. While we encourage exploring these resources, we advise reviewing their privacy policies to ensure they align with your preferences. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave the Site to read the privacy statements of each and every website you visit if you intend to provide personal information to that website. Our privacy policy applies solely to your personal information that we collect on the Site.

Cookies

1. Cookies enhance your experience by customizing interactions and helping us understand your preferences. The Site uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number.
2. These cookies are designed to improve functionality and do not reveal any personal details. You can manage or decline cookies via your browser settings if you prefer, although doing so may interfere with your use of the Site.. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular.

Anti-spam and spoof email measures

We maintain a spam-free environment and address concerns promptly. Should you receive any suspicious emails, please forward them to auction@SCRAPCART.com for our immediate attention. 

Protecting your personal information

1. Your trust matters to us, and we employ advanced measures, including encryption, to keep your information secure. By providing us with personal information, you consent to the transfer of your personal information at our database servers. We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure.
2. All personal information is encrypted. However, we it is advised that you safeguard your account by creating strong passwords and never sharing login credentials. Choose your password carefully using unique numbers, letters and special characters. Never share your username and password with anyone.
3. If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the Site.

How you can contact us with privacy questions

If you have any questions or need assistance with your privacy concerns, our team is here to help. Reach out through the "CONTACT US" section on our Site for prompt support.